State pension Disbursement mistake: Pension is a subject that is linked to a very important phase of every citizen’s life. When a person completes a long period of hard work, he expects that his old age will be secure and dignified under the plans laid down by the government. But if the pension amount is missed for years, and the person does not even get his due, then it is not only an administrative error but also becomes a social injustice. One such serious mistake has come to light in the UK state pension system, where thousands of pensioners were deprived of their rights.
Correction process is going on since 2025: Big step by DWP
Since the year 2025, the Department for Work and Pensions (DWP) has been working towards correcting this huge mistake. Thousands of pensioners, especially women, were affected by this error. Initial data found that about 130,948 pensioners did not receive the correct pension and their accounts were not credited with the due amount for years. The mistake was so big that the government had to refund more than £1 billion. This was not only a proof of government negligence, but it also had a profound impact on people’s lives.
Women most affected: Questions on social structure
Women suffered the most in this error – especially married women, widows and women over 80 years of age who were dependent on their husband’s pension or were entitled to a full pension themselves. Married women were supposed to get an automatic pension increase after their husband’s retirement, but this process was not implemented properly. Widows’ pensions were supposed to be re-evaluated after their husband’s death, but this did not happen. Women over 80 years of age were also deprived of automatic benefits that should have been received.
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Statistical picture: Which sections suffered how much?
The DWP report (up to 31 March 2025) revealed that £804.7 million has so far been refunded in state pension underpayments alone, according to Government data. The figures show:
Married women (Category BL):
- Total cases reviewed: 3,21,439
- Underpayments found: 47,004
- Average outstanding: £5,553
- Total return: £252.8 million
Widows:

- Review cases: 4,65,316
- Underpayments: 50,261
- Average outstanding: £11,725
- Total return: £483.4 million
Women over 80 (Category D):
- Cases: 90,753
- Underpayments: 33,683
- Average outstanding: £2,203
- Total return: £68.5 million
HRP review: Another serious error revealed
Another important reform process is set to begin in 2024, called the Home This is called the HRP (Herbal Responsibilities Protection) review. HRP was a provision that protected the pensions of people who took time off work before 2000 to care for children or have family responsibilities. But this credit was sometimes not recorded correctly, leaving thousands of women without part of their pension.
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HMRC has sent more than 370,000 letters to correct this mistake. By September 2024, more than 42,000 HRP applications have been processed, with 19,000 sent to the DWP for reassessment. A review of almost 11,700 cases found errors in more than 5,000 cases and returned more than £42 million. The average payment under HRP was £7,859 per person.
How much has been paid out in total so far?
By the end of September 2024, a combined review of state pension and HRP errors had resulted in a total of £846 million being returned. In addition, a further £83 million was repaid in a review of an earlier HRP error in 2008. Thus far, a total of more than £929 million has been returned to those from whom it was improperly deducted. The figure could soon pass the £1 billion mark.
Experts react: This mistake must not be repeated
- Commenting on the situation, former pensions minister and partner at LCP Steve Webb said, We are now so used to this situation that it seems normal.
- But in reality this was a huge error that affected more than 170,000 people the majority of whom were women.
- Some women lived on underpaid pensions for decades and some died before they received their correct amount.
- This was not just a financial mistake, but also a moral failure.
- Steve Webb made it clear that it is necessary to resolve the remaining cases as soon as possible and the government must ensure that such incidents do not happen again in the future.
Conclusion:
This historic error of overpayment of state pensions makes us wonder how insensitive the social security system of a developed country can be. While it is a relief that the government is now correcting these errors, it is also important that such a situation does not arise again.
Every pensioner getting timely and correct payment is not just a right, it is also a recognition of the lifelong hard work they have put into the country’s economy. It is the government’s responsibility to create a system that is automated, transparent and foolproof so that future generations do not have to fight this battle.
FAQs
Q1. What are state pension arrears?
A. State pension arrears refer to unpaid or underpaid amounts that pensioners were entitled to receive but didn’t due to administrative or system errors.
Q2. Who is responsible for identifying and correcting these underpayments?
A. The Department for Work and Pensions (DWP) is responsible for identifying, reviewing, and correcting the underpayments.
3. When did the DWP begin reviewing pension underpayments?
A. The correction exercise started in January 2021.
Q4. How many pensioners have been affected so far?
A. As of the latest update, 130,948 pensioners have been identified as underpaid.
Q5. How much money has been repaid to pensioners so far?
A. By March 2025, over £804.7 million had been repaid for pension underpayments. Including HRP-related corrections, total repayments are nearing £1 billion.